Job Description - IMMEDIATE - Project Manager (Hotel Technical Services)
Status: Salary (Exempt)
Reports to: HTS Senior Project Manager
Career Path typically leads to: HTS/Team Staging Project Manager or Director of Audio Visual Services
Job Summary and Mission:
American Audio Visual is highly regarded in both the hospitality and meeting/event industry as The Extreme Customer Service Company. This job contributes to furthering our reputation. By acting as a strategic business partner and advocate of Extreme Customer Service you will effectively deliver products and services to our customers and to your co-workers. A non-negotiable requirement of working for our company is maintaining, modeling and acting in accordance with American Audio Visual Center’s Core Values:
- Honesty and Integrity
- Quality and Excellence in all Aspects of the Company
- Respect and Encouragement for Each Individual
- Our People are the Source of our Strength
- Meet and Exceed our Customers’ Expectations
- Deliver what we Promise
Key Responsibilities:
- Exemplify and promote Extreme Customer Service to clients and co-workers
- Typify AAVC Core Values
- Consistently maintains Magnet database entries.
- Works nights, weekends, holidays, split shifts, as well as very early mornings and late nights
- Assume duties of co-workers throughout company including supervisor when assigned. Occasionally acts as temporary hotel director or assistance director
- Resolve customer complaints in a timely manner
- Actively pursues high scores in customer surveys
- Provides leadership and accountability in assigned area
- Negotiates with vendors in AAVC’s best interest
- Supports company in developing cost saving strategy and makes recommendations to senior management
- Promotes and creates safe work environment
- Attend AAVC training classes.
- Continually maintains professional and polished image under all circumstances
- Prepares r2 documents for client quotations, tracking equipment usage, management reports, and other purposes
- Supports company in loss, damage, or theft prevention strategy
- Develops rapport with cross functional leadership to ensure company is operating efficiently and as a team
- Promotes and is actively involved in company lead share program to benefit cross functional teams
- Promotes AAVC as a company by building personal rapport with hotel management, staff, and hotel chain whenever possible
- Produce quality and profitable shows and events
- Specify, coordinate, and manage labor for assign shows and events
- Specifies equipment needs for audio-visual programs of various size and scope
- Coordinate logistics and manage crews for audio-visual programs of various size and scope
- Occasionally travels with Team Staging division when assigned
Summary of Experience:
- Bachelor’s Degree preferred. AAVC may consider equivalent work experience in lieu of academic credentials
- Minimum of one and a half (1.5) years serving as a lead technician or Technical Coordinator (preferably in a Five Star Five Diamond hotel)
- Has verifiable designing and executing profitable audio-visual staging programs exceeding $75,000 in revenue (must provide examples including photographs)
- Has received AAVC certification in the following areas: 1) The American Academy; 2) the following Essentials workshops: Project Management, Basic Sales, Basic Audio, Basic Lighting, Basic Video, PowerPoint
- Background in music, recording, audio-visual, computers and/or proficient in related technology highly preferred
Required Knowledge, Attributes, Skills and Abilities:
- Embodies and encourages Extreme Customer Service both inside and outside the company
- Has advanced leadership skills, superior technical proficiency, utmost dependability, and company loyalty. Demonstrates maturity, safety, problem-solving capability, and thorough knowledge of AAVC policies and procedures
- Demonstrates and upholds AAVC Core Values
- Professionally groomed to company standards, specific location’s standards, and to the standards of our clients (changes depending on location). Polished image
- Approachable, warm and friendly
- Articulates ideas and concepts in the English language clearly and concisely. Must possess powerful vocabulary and dynamic communication skills both in writing and when presenting orally to large groups. Confident interacting with celebrities, Fortune 100 executives, and the social elite. Must convey complex technical concepts in plain everyday language to non-technical clients. Communicates with highly technical show producers effectively. Is persuasive with technical and non-technical customers alike.
- Teachable. Readily accepts strong mentoring, accountability, and practical discipline. Willing and able to learn new technologies quickly. Retains knowledge learned. AAVC requires that all employees faithfully advance through their respective career path
- Highly organized problem-solver, strongly self-disciplined, and characterizes outstanding leadership skills
- Fluency in a second language is helpful
- Shows creative potential in designing shows and special events
- Can design and execute medium-large events ($45,000-$100,000) with minimal assistance from others (provide examples)
- Has extensive knowledge of Room Viewer or similar CAD program and is capable of creating original documents and drawings used for audio-visual layout ands space planning purposes. NOTE: proficiency will be tested
Note:
While the information contained herein is intended to be an adequate reflection of the current job, AAVC reserves the right to revise this job or to require that other and additional tasks be performed as deemed necessary. This is not an exhaustive list of all essential job functions, education, training, and experience associated with this job. Employee is expected to learn all aspects of our company through cross functional training.
Physical Demands:
- Must be able to lift and carry up to 50 pounds as needed.
- Must be able to drive a vehicle for up to 6 hours a day or more. Walking and standing are required the rest of the working day.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machines, multi-line telephones, filing cabinets, fax machines, copiers and other office equipment as well as audio visual equipment such as computers, projectors, audio mixers, lighting controllers, projection screens, scaffolding and other audio visual equipment as needed.
- Requires manual dexterity to use and operate all necessary equipment.
- Requires sitting, standing, walking, stooping, climbing, crawling, grasping, writing, repetitive motions, bending, listening, and hearing ability and visual acuity. Length of time at these tasks varies from day to day and task to task.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the visual functions being those of far vision and depth perception.
- Work is performed indoors and outdoors. Temperature is controlled indoors by hotel environmental systems. Outdoor temperatures vary by season, can be colder than 30 degrees in winter, and can exceed 115 degrees in summer.